Privacy Policy

Last Updated: April 12, 2025

At eRep.ai, operated by Pipestry, LLC (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at [erep.ai] (the “Website”), use our AI-powered email outreach platform (the “Platform”), or interact with us in other ways. By accessing or using our Website or Platform, you agree to this Privacy Policy.

This policy applies to all users, including website visitors, registered users of the Platform, and customers who subscribe to our services. If you do not agree with this policy, please do not use our Website or Platform.

1. Information We Collect

We collect information to provide and improve our services, process payments, and personalize your experience. The types of information we collect include:

1.1 Information You Provide Directly
  • Account Information: When you sign up for the Platform, we collect your name, email address, company name, and payment information (processed via Stripe).
  • Integration Information: If you connect your CRM (e.g., Salesforce, HubSpot) or email account (e.g., Gmail, Microsoft Outlook), we collect authentication credentials and related data to enable integrations, such as email addresses, contact lists, or campaign details.
  • Payment Information: For monthly recurring subscriptions, we collect billing details (e.g., credit card information) through Stripe, our third-party payment processor. We do not store full payment information ourselves.
  • Communications: If you contact us via email, support forms, or other channels, we collect your name, email address, and any information you include in your message.
  • User Content: Data you input into the Platform, such as email templates, campaign settings, or customer lists.
1.2 Information Collected Automatically
  • Usage Data: When you use our Website or Platform, we collect information about your interactions, such as IP address, browser type, device information, pages visited, and time spent on our services.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, improve functionality, and analyze trends. Cookies may include session cookies (temporary) or persistent cookies (stored longer). You can manage cookie preferences through your browser settings.
  • Log Data: Our servers automatically log information like error reports, access times, and API calls to monitor performance and security.
1.3 Information from Third Parties
  • CRM and Email Integrations: When you connect your CRM or email account, we access data like contacts, email history, or campaign metrics, as authorized by you.
  • Hyperbolic: Our AI partner, Hyperbolic, provides secure AI processing and may share aggregated usage insights (no personal data) to improve our services.
  • Stripe: Our payment processor may provide us with transaction details, such as payment status or billing updates.
  • Analytics Providers: We use tools like Google Analytics to collect aggregated data about Website and Platform usage.

2. How We Use Your Information

We use your information to operate our services, enhance user experience, and comply with legal obligations. Specific purposes include:

  • Providing Services: To create and manage your account, send automated emails, integrate with your CRM and email accounts, and process payments.
  • Personalization: To tailor email campaigns, suggest optimizations, and improve Platform functionality based on your usage.
  • Analytics and Improvement: To analyze trends, monitor performance, and develop new features or AI models (using de-identified data where possible).
  • Customer Support: To respond to inquiries, troubleshoot issues, and provide assistance.
  • Marketing and Communications: To send you updates, promotions, or newsletters (you can opt out at any time).
  • Security: To detect and prevent fraud, unauthorized access, or other harmful activities.
  • Legal Compliance: To comply with applicable laws, such as tax reporting or data protection regulations.

3. How We Share Your Information

We do not sell your personal information. We share information only as described below:

3.1 With Service Providers
  • Hyperbolic: Our AI partner processes data to power the Platform’s AI features, adhering to strict security and confidentiality standards.
  • Stripe: Our payment processor handles billing information to process recurring payments, following industry-standard security protocols.
  • Hosting and Analytics: We use cloud providers (e.g., AWS) and analytics tools (e.g., Google Analytics) to host data and analyze usage, often in aggregated or anonymized form.
  • Support Tools: We may share limited data with support platforms (e.g., Zendesk) to assist you.
3.2 With Your Consent
  • Integrations: When you connect your CRM or email account, we share data with those services as authorized by you to enable functionality.
  • Public Content: If you choose to share content publicly (e.g., testimonials), we may display it on our Website or marketing materials.
3.3 For Legal Reasons

We may disclose information if required by law, such as in response to a subpoena, court order, or regulatory request, or to protect our rights, users, or others (e.g., to prevent fraud).

3.4 Business Transfers

If Pipestry, LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to confidentiality agreements.

4. How We Protect Your Information

We take data security seriously and implement reasonable measures to protect your information, including:

  • Encryption: Data is encrypted in transit (using TLS) and at rest (using AES-256 where applicable).
  • Access Controls: Only authorized personnel can access sensitive data, and we use multi-factor authentication.
  • Secure AI: Our partner, Hyperbolic, employs advanced security protocols to safeguard AI processing.
  • Regular Audits: We conduct security assessments to identify and address vulnerabilities.
  • Stripe Security: Payment data is handled by Stripe, which complies with PCI-DSS standards.

While we strive to protect your data, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Rights and Choices

Depending on your location, you may have rights under laws like the Colorado Privacy Act (CPA), CCPA, or GDPR (for EU users). These may include:

  • Access: Request a copy of your personal information.
  • Correction: Update inaccurate data.
  • Deletion: Request deletion of your data, subject to legal obligations (e.g., tax records).
  • Opt-Out: Opt out of marketing emails or certain data processing (e.g., targeted ads, if applicable).
  • Data Portability: Request your data in a machine-readable format.
  • Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise these rights, contact us at [privacy@erep.ai]. We will respond within 30 days (or as required by law). For California residents, you may also opt out of “sales” or “sharing” of personal information (though we do not sell data).

6. Cookies and Tracking

We use cookies to enhance your experience. You can disable cookies in your browser, but this may limit functionality. Our Cookie Policy (linked on the Website) provides details on managing preferences.

7. International Data Transfers

Pipestry, LLC is based in Colorado, USA. If you use our services from outside the U.S., your data may be transferred to and processed in the U.S. or other countries where our providers (e.g., Hyperbolic, Stripe) operate. We use safeguards like Standard Contractual Clauses (for EU data) to protect international transfers.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations (e.g., tax laws), or resolve disputes. For example:

  • Account data is kept while you’re a subscriber and up to 6 months after cancellation (unless deletion is requested).
  • Payment records are retained for 7 years to comply with tax laws.
  • Usage data may be anonymized and kept indefinitely for analytics.

9. Third-Party Services

Our Platform integrates with third-party services like Gmail, Microsoft Outlook, and CRMs. These services have their own privacy policies, and we are not responsible for their practices. Review their terms before connecting.

10. Children’s Privacy

Our Website and Platform are not intended for users under 16. We do not knowingly collect data from children. If we learn we have such data, we will delete it.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you by email or via the Platform for significant changes. The “Last Updated” date indicates the latest version.

12. Contact Us

For questions or to exercise your rights, contact:

Pipestry, LLC
9878 W Belleview Ave #5055, Denver, CO 80123
Email: privacy@erep.ai
Phone: (888) 333-3096

For EU users, our representative is [optional: appoint if targeting EU market]. For complaints, you may contact your local data protection authority.