Terms of Service

Last Updated: April 12, 2025

Welcome to eRep.ai, an AI-powered email outreach platform provided by Pipestry, LLC (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website at [erep.ai] (the “Website”), our email automation platform (the “Platform”), and related services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use the Services. By using the Services, you represent that you meet these requirements.

2. Account Registration

To use the Platform, you must create an account by providing accurate information (e.g., name, email, company details). You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • All activities under your account, whether authorized or not.
  • Notifying us immediately at [support@erep.ai] if you suspect unauthorized access.

We may suspend or terminate your account if we believe you’ve violated these Terms.

3. Subscriptions and Payments

3.1 Subscription Plans

The Platform operates on a subscription basis with monthly recurring payments. Plans and features are described on the Website. You may upgrade, downgrade, or cancel your subscription at any time, subject to Section 3.3.

3.2 Payment Processing

Payments are processed via Stripe, our third-party payment processor. By subscribing, you authorize us (via Stripe) to charge your provided payment method monthly. You must provide valid payment information and keep it updated. If a payment fails, we may suspend your access until resolved.

3.3 Cancellations and Refunds
  • Cancellation: You may cancel your subscription via your account settings or by contacting [support@erep.ai]. Cancellation takes effect at the end of the current billing cycle, and you’ll retain access until then.
  • Refunds: Payments are non-refundable except as required by law or if we terminate your account without cause. Contact us within 7 days of a charge to discuss disputes.
3.4 Price Changes

We may adjust subscription prices with 30 days’ notice via email or the Platform. Changes apply to your next billing cycle.

4. Use of the Services

4.1 Permitted Use

You may use the Services to:

  • Create and send automated email campaigns.
  • Integrate with supported CRMs (e.g., Salesforce, HubSpot) and email accounts (e.g., Gmail, Microsoft Outlook).
  • Access AI-powered features for outreach optimization.
4.2 Prohibited Use

You agree not to:

  • Use the Services for illegal activities or to send spam, phishing emails, or other unsolicited communications.
  • Violate third-party rights (e.g., intellectual property, privacy).
  • Attempt to reverse-engineer, hack, or interfere with the Services.
  • Upload malicious code, viruses, or harmful content.
  • Misrepresent your identity or impersonate others.
  • Use the Services to harass, defame, or harm others.
  • Exceed usage limits tied to your subscription plan.
4.3 Compliance with Email Laws

You are responsible for complying with email regulations, such as:

  • The CAN-SPAM Act (U.S.): Include opt-out links and accurate sender information.
  • CASL (Canada): Obtain consent for commercial emails.
  • GDPR (EU): Ensure lawful basis for processing personal data.

We provide tools to help with compliance (e.g., opt-out links), but you must ensure your campaigns meet legal requirements.

5. Integrations

The Platform integrates with third-party services (e.g., Gmail, Microsoft, CRMs). You grant us permission to access and process data from these services as needed to provide the Services. We are not liable for third-party service performance, outages, or data practices.

6. Intellectual Property

6.1 Our Rights

We own all rights to the Services, including the Website, Platform, AI algorithms, and related content (excluding User Content). You receive a limited, non-exclusive, non-transferable license to use the Services per these Terms.

6.2 Your Content

You retain ownership of data you upload or create in the Platform (“User Content”), such as email templates or contact lists. You grant us a worldwide, non-exclusive, royalty-free license to use, store, and process User Content to provide and improve the Services. You represent that you have rights to User Content and it does not violate laws or third-party rights.

6.3 Feedback

If you provide feedback or suggestions, we may use them without obligation or compensation.

7. Data Security and AI Partnership

We use industry-standard security measures (see Privacy Policy) and partner with Hyperbolic to provide secure AI processing. While we strive to protect your data, you acknowledge that no system is entirely risk-free. You agree to use the Services at your own risk.

8. Termination

8.1 By You

You may stop using the Services and cancel your subscription at any time per Section 3.3.

8.2 By Us

We may suspend or terminate your access if you:

  • Violate these Terms.
  • Fail to make payments.
  • Engage in activities that harm the Services or others.

Upon termination, you must stop using the Services, and we may delete your account data (subject to our Privacy Policy).

9. Disclaimers

The Services are provided “as is” without warranties of any kind, express or implied, including for merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee:

  • Uninterrupted or error-free operation.
  • Accuracy of AI-generated content or campaign results.
  • Third-party service availability (e.g., Gmail, CRMs).

10. Limitation of Liability

To the fullest extent permitted by law, Pipestry, LLC, its affiliates, and partners (including Hyperbolic and Stripe) will not be liable for indirect, incidental, consequential, or punitive damages (e.g., lost profits, data loss) arising from the Services. Our total liability is limited to the amount you paid us in the 12 months prior to the claim.

11. Indemnification

You agree to indemnify and hold us harmless from claims, losses, or damages arising from:

  • Your use of the Services.
  • Your User Content.
  • Your violation of these Terms or applicable laws.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by Colorado law, without regard to conflict of law principles.

12.2 Disputes

Any disputes will be resolved through binding arbitration in Denver, Colorado, under the American Arbitration Association’s rules. You waive the right to a class action. Alternatively, you may bring claims in a Colorado small claims court, if eligible.

13. Changes to These Terms

We may update these Terms with 30 days’ notice via email or the Platform. Continued use after changes constitutes acceptance. The “Last Updated” date indicates the latest version.

14. Miscellaneous

  • Entire Agreement: These Terms, with our Privacy Policy, are the complete agreement between you and us.
  • Severability: If any provision is unenforceable, the rest remain in effect.
  • No Waiver: Our failure to enforce a provision does not waive it.
  • Assignment: You may not assign these Terms without our consent. We may assign them freely.
  • Force Majeure: We are not liable for delays due to events beyond our control (e.g., natural disasters).

15. Contact Us

Pipestry, LLC
9878 W Belleview Ave #5055, Denver, CO 80123
Email: support@erep.ai
Phone: (888) 333-3096

Notes and Recommendations

  1. Privacy Policy Highlights:
    • Covers all data collection points: Website visits, account creation, integrations (CRM, email), payments, and AI processing.
    • Addresses Colorado Privacy Act (CPA) rights, with flexibility for CCPA, GDPR, and other laws to future-proof for global users.
    • Clearly explains third-party roles (Hyperbolic, Stripe, Google Analytics) and integrations.
    • Includes cookie management and international data transfer clauses for transparency.
    • Retention periods balance business needs (e.g., tax compliance) with user rights.
  2. Terms of Service Highlights:
    • Defines user responsibilities for lawful email use (e.g., CAN-SPAM, CASL).
    • Details subscription and payment terms, including cancellations and no-refunded policy (with flexibility for legal requirements).
    • Limits liability and clarifies “as is” service to reduce risk.
    • Includes arbitration to avoid costly litigation, tailored to Colorado law.
    • Covers intellectual property for AI outputs and user content.
  3. Action Items:
    • Legal Review: Have a Colorado-based attorney with expertise in privacy and tech law review these drafts to confirm compliance with CPA, federal laws, and your specific practices.
    • Website Implementation: Post both policies prominently on the Website (e.g., footer links) and require users to accept Terms during account creation.
    • Cookie Banner: If using cookies (as implied by analytics), add a cookie consent banner for GDPR/CCPA compliance (consider tools like SecurePrivacy.ai).
    • Updates: Review policies annually or when adding features (e.g., new integrations, AI models).
    • Contact Info: Insert your actual address and phone number in both documents.
  4. Future-Proofing:
    • The policies are broad to cover potential expansions (e.g., new integrations, markets).
    • Includes clauses for business transfers, feedback, and force majeure to handle unforeseen scenarios.
    • User rights section is flexible to adapt to evolving privacy laws.